Privacy Policy

Last updated: September 2025

1. Introduction

DermaGlow is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Name and contact details (email address, phone number, postal address)
  • Enquiry or message content when you contact us
  • Marketing preferences
  • Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referring website addresses

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide customer support
  • To process and fulfill your requests
  • To send you information about our products (with your consent)
  • To improve our website and services
  • To comply with legal obligations
  • To protect our rights and prevent fraud

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: When you provide explicit consent for marketing communications
  • Legitimate Interests: To operate our business, improve our services, and respond to enquiries
  • Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service providers who assist us in operating our website and business
  • Professional advisers (lawyers, accountants, auditors)
  • Law enforcement or regulatory authorities when required by law

All third parties are required to maintain the confidentiality and security of your personal information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

  • Enquiry data: 2 years from last contact
  • Marketing consent: Until you withdraw consent
  • Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. International Data Transfers

Your personal information is primarily stored and processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

11. Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

DermaGlow
48 Cornhill, London EC3V 3PD, United Kingdom
Email: [email protected]
Phone: +44 20 7658 2314

14. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk